Britsino Casino Responsible Gambling

We are committed to safer gambling and to helping customers keep play enjoyable and under control. We believe player safety is essential, so we provide practical tools and clear information to help you manage time, spend and activity on your account. If you ever feel play is becoming a problem, we encourage you to use the available controls and to contact our support team for assistance.

Player protection principles

We promote responsible play by offering transparent controls, prompt support and straightforward guidance. We aim to make limits and exclusions easy to set, quick to apply and simple to change when you need them. We also train our team to respond respectfully and without judgement if you ask for help.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits can be applied via your account settings or by contacting support. Reductions take effect immediately; increases may require a short cooling-off period for your protection.

Loss limits

Loss limits allow you to cap net losses over a chosen period. Use these limits to control overall spending and to stop play automatically when your limit is reached. You can review and adjust loss limits in your account controls or by speaking with support.

Time limits and session controls

Set session limits or reminders to manage how long you play in a single sitting. You can receive session alerts, force an automatic log-out after a set period, or add a short account break if you need time away.

Self-exclusion and cooling-off

If you need a full break, self-exclusion temporarily blocks access to your account. Options include short breaks and longer exclusions. During self-exclusion we will prevent logins and block marketing contact. Withdrawals remain available in line with our account procedures. To request self-exclusion, use the account tools or contact support.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing to play, neglecting personal responsibilities, changes in sleep or mood linked to play, or difficulty stopping. If you recognise any of these in yourself, consider using limits or self-exclusion and seek support.

Tips for maintaining control

Set realistic deposit and loss limits before you play, use session reminders, avoid gambling when stressed or under the influence, and keep gambling as a form of leisure rather than a way to make money. Regularly review your activity and make changes if your circumstances change.

Professional help and support organisations

If you need further help, contact organisations such as GamCare, GambleAware, Gambling Therapy or the National Gambling Helpline. You can also reach our support team via live chat or email at [email protected]. These services provide confidential advice, practical steps and referrals to treatment where required.