Support is available to help with questions about your account, account-related issues, withdrawals, payment methods, bonus balance, free spins, featured games or live casino access. If you have a technical concern, need help with verification, or want to send general feedback, our team can assist quickly through live chat, email or phone. We also handle live betting queries and recent wins reporting.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 4820 |
| Alt phone | +44 161 328 1974 |
| Working hours | Mon–Fri, 09:00–18:00 |
| Live chat | 24/7 |
| Payments | [email protected] |
| Privacy | [email protected] |
| Email response time | Up to 24 hours on weekdays |
| VIP contact | [email protected] |
| Escalations | [email protected] (for unresolved cases) |
| Response target | Few minutes by chat, up to 24 hours by email |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing complete information helps us process requests faster and avoids delays caused by follow-up questions.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests via live chat are usually answered immediately, while email tickets are typically handled within 24 hours. Complex cases, such as KYC, payments or security reviews, may take several days to resolve depending on the issue. We’ll keep you updated throughout the process.
Feedback
Have an idea for improving the website? Share your feedback or suggestions with us. We review every message carefully and use your input to help improve the service, make the site easier to use, and shape future updates. Your comments help us understand what’s working and where the experience can be better.