Player Privacy Policy

This Privacy Policy explains how we collect, use and protect information when you visit Britsino Casino or use an account. We take your privacy seriously and aim to make it clear what information we hold, why we need it and what choices you have.

Information we collect

Personal data

When you create or use an account, we may collect your name, date of birth, contact details and account preferences. We may also ask for documents or other information to confirm your identity, protect your account or review a request you make to us. If you contact support, we keep the information you provide and a record of our correspondence.

Technical and activity data

We collect information about how you access and use Britsino Casino. This may include your IP address, device and browser details, pages visited, account sign-ins and activity on the site. This information helps us maintain the service, investigate technical issues and identify unusual account activity.

Transactional data

We keep records of deposits, withdrawals and other account transactions, including amounts, dates, status and the payment method used. Payment details may also be handled by a payment provider. The information available to us depends on the provider and the transaction.

How we use your information

We use information to operate accounts, process transactions, respond to enquiries and maintain records. We may also use it to check identity, prevent unauthorised access, investigate suspected misuse and meet obligations that apply to our services. Activity and technical data help us understand whether the site is working as expected and improve its usability.

How we protect and store data

We use access controls and other appropriate measures to help protect personal information from unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. No online service can guarantee absolute security, so we also encourage you to use a strong password and keep your account details private. We retain information for as long as needed for the purposes described here and any applicable record-keeping requirements.

Cookies and tracking technologies

Britsino Casino may use cookies and similar technologies to keep you signed in, remember settings, understand site performance and help protect accounts. Some cookies are necessary for the site to work. Where choices are available, you can manage other cookies through the site’s cookie controls or your browser settings. Disabling certain cookies may affect how the site functions.

Your privacy rights

You can ask to access the personal information we hold about you or request a correction if it is inaccurate. You may also ask us to delete information or restrict its use. These requests are subject to applicable requirements, and we may need to keep certain records or verify your identity before acting. Contact our support team to make a request or ask how your information is used.

Sharing information with third parties

We may share information with service providers that support payments, account verification, hosting, security and customer support. We may also disclose information where required by law or when necessary to investigate fraud or protect users. Providers are given information relevant to the service they perform and are expected to handle it appropriately.

Changes to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be published on this page. Please check it from time to time so you know how we handle your information.